The Distance Selling Regulations are very clear on this. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any attempt to demand payment (by threatening means or otherwise) is unlawful.
- Know all the facts before you decide!
- Your right to cancel
- Returns and refunds
- Protection against card fraud for mail order goods and services
Mail order and distance selling
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